1. Amazon access and order synchronization
Connect authorized merchant data into internal business workflows through Amazon SP-API.
Authorization and access management
Support Amazon authorization flow descriptions, permission scope control, callback configuration, and access-state management.
Order intake and status synchronization
Retrieve order-related business data and move it into the warehouse system for execution and tracking.
Exception identification
Detect cancellations, duplicate tasks, synchronization failures, and abnormal state changes for manual review.
2. Inventory and fulfillment coordination
Keep orders, stock, shipping, and warehouse actions inside one structured operating system.
Inventory master-data control
Maintain SKU, quantity, available stock, allocated stock, and threshold rules in one place.
Warehouse task workflows
Support picking, review, packing, shipping, tracking return, and exception handling actions.
Carrier and label coordination
Coordinate carriers, labels, tracking numbers, and outbound status feedback.
After-sales and return tracking
Track refunds, returns, reshipment, and delivery exceptions in a shared workflow.
Multi-role collaboration
Separate permissions across operations, warehouse, support, and administrative users.
Operational views and task tracking
Summarize task status, delays, and exceptions to help teams act faster.
3. Logging, privacy, and governance
Apply reviewable controls to Amazon data access, PII handling, log retention, and deletion workflows.
PII minimization
Process personal data only where necessary for fulfillment, support, or legal obligations.
Log masking and traceability
Logs are designed to avoid plaintext Amazon PII and instead emphasize identifiers, status, timestamps, and security events.
Retention requirements
Key security and operational logs are retained for at least 12 months and are restricted to authorized personnel.
Deletion and revocation workflows
Support deletion requests, authorization revocation, retention cleanup, and processing records.
Independence notice
HCY Tech provides software and support services for overseas warehouse operations and Amazon order coordination. We are not an official Amazon entity, agent, or affiliate, and platform approvals remain subject to Amazon review.